TERMS AND CONDITIONS OF ENROLMENT AND REFUND POLICY

Course Fees and Other Fees Payable

1. All fees and charges are payable in Australian dollars (AUD) and GST exempt.
2. All fees and charges are correct at the time of publication. APSI reserves the right to vary the fees without prior notice.
3. The Application Fee is payable once and is non-refundable. Initial deposit for the issuance of CoE including deposits for all packaged CoEs, including ECU packages, are non-refundable.
4. All fees must be paid in advance in accordance with the payment schedule outlined in the Offer Letter.
   1. Refund or cancellation fees will be calculated based on fees paid in advance.
   2. Where fees have not been paid, APSI reserves the right to recover outstanding amounts in accordance with this policy, including recovery costs, legal fees, or debt collection charges.
5. Students may pay up to, but not more than, 50 percent of the total course fee in advance.
6. Course fees do not include accommodation, living expenses, resource/material fees, tools kits, equipment, government charges, or other incidental charges.
7. Instalment fees are due on commencement date and at the start date of each academic term. Fees must be paid by the invoice due date. Late payment penalties apply.
8. Fees remain payable during public holidays, term breaks, holiday and workplace training periods.
9. Course fees are non-transferable except in cases of documented medical incapacity and may only be transferred to another APSI courses at APSI’s discretion.
10. APSI reserves the right to cancel a course prior to commencement. In such case, a full refund of pre-paid course fee will be provided.
11. APSI will not issue Qualification or Statement of Attainment where outstanding fees remain unpaid.
12. Additional fees including reassessment, re-enrolment fees and miscellaneous fees may apply. Current schedules are published on APSI’s website: https://apsi.edu.au/student-services/student-fees/

International Student Refund and Cancellation Policy

This policy applies to all international students (future or current) and intending international students who have received a CoE, regardless of visa outcome.

1. All refund or cancellation requests must be submitted using the APSI course cancellation and refund application form and emailed to service@apsi.edu.au.
2. Visa refusal refunds must be accompanied by official written notification from the Department of Home Affairs.
3. The notice period is calculated from the date APSI received the completed and signed application form.
4. Refunds are calculated in accordance with the Refund Schedule below and are payable to students unless written authorisation is provided.
5. Refund processing may take up to 20 working days
6. No refunds will be issued where a student transitions to a bridging visa, temporary visa, or permanent residency after course commencement. The student must complete the current study period on an international full-fee basis.
7. Students will receive a refund calculation statement and remittance advice upon payment.
8. Where fees were paid via an education agent, refunds will be processed through the agent unless otherwise authorised.
9. Refunds may be transferred directly to a receiving provider where APSI approves the transfer to another provider
10. Prepaid non-course services will be refunded in full where the service has not been used.
11. Refund on compassionate ore compelling grounds (eg illness, bereavement, political or civil disruption) may be granted at APSI’s discretion upon receipt of supporting evidence.
12. Students may lodge an internal appeal against refund decisions. APSI will respond in writing within 10working days. External appeal options remain available.
13. All refund amounts are in AUD. APSI is not responsible for currency fluctuations or bank charges.
14. All bank fees incurred in processing refunds are payable by student.

Refund Schedule

International Student on packaged CoEs with ELICOS pathway provider and Edith Cowan University

Late Payment and Non-Payment of Fees

1. All fees invoices are available for download via APSI’s student portal, MyWiseNET and it is the student’s responsibility to make sure fees are paid before the due date.
2. First week after due date – APSI sends fees overdue warning letter with A$50 penalty fees per week.
3. End of four weeks warning period – APSI issues Notification of Intention to Report notice and student needs to contact APSI within 20 workings days to appeal on the decision.
4. After 20 working days, if the appeal is unsuccessful, APSI will cancel the CoE, report the student to Department of Home Affairs via PRISMS and issue a course cancellation letter to the student.
5. APSI will not continue to offer any training including workplace training or assessments once a Notification of Intention to Report Notice has been issued. APSI will only provide attendance records and work undertaken for the period of time when the student’s enrolment with APSI is current.
6. APSI reserves the right to collect any unpaid fees by using a debt collection agency or by recovering by action in a court of competent jurisdiction. Any costs incurred by APSI to recuperate outstanding fees will be charged to the student.

Miscellaneous Fees / Charges

Download APSI miscellaneous fee schedule:

• Miscellaneous Fees

Student Code of Conduct, Attendance and Dress Code

1) Attendance

Students must attend all classes, tests and assessments during the course and abide by the rules stipulated in the student handbook. APSI reserves the right to terminate a student’s enrolment at any stage if the student is non-compliant with college behaviour and code of conduct. Such information is available in APSI’s student handbook.

Attempts to forge doctor certificates for attendance records will result in suspension from studies and may lead to cancellation of enrolment.

2) Dress Code

• All students must observe the dress code of APSI.
• All business students must be dressed in acceptable office attire while attending class.
• All Aged care students must wear APSI red Polo shirt, black trousers and closed flat black shoes with APSI trainee name badge while conducting workplace training in facilities.
• All hospitality students must wear a white shirt/blouse, black trousers and closed flat black shoes.
• All cookery students must wear a whole set of chef uniform(including hat and safety shoes) while doing any practical training in kitchen areas.

3) Others

Any student found to be involved in activities, which contravene Australian law will be automatically dismissed from their studies. Please see the latest Student Code of Conduct and Rules HERE.

Personal Information and Privacy Notice

1. International students should be aware that some of the information collected may be forwarded to the Australian Government and designated authorities for their record keeping and visa monitoring, as well as the Tuition Protection Scheme (TPS) and the ESOS Assurance Fund Manager in accordance with the Privacy Act 1988. This information includes personal and contact details, course enrolment details and the circumstances of any suspected breach of student visa conditions.

2. Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Framework including ESOS Act 2000 and the National Code 2018; to ensure student compliance with the conditions of your visa and your obligations under Australian Immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code 2018.

Privacy Notice

Under the Data Provision Requirements 2012, Australian Professional Skills Institute (APSI) is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by APSI for statistical, administrative, regulatory and research purposes. APSI may disclose your personal information for these purposes to:

• Commonwealth and State or Territory government departments and authorised agencies; and
• NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Complaints,Grievance and Appeals Procedure

The process, including policies and procedures for internal and external complaints and appeals, can be downloaded from our website via this link https://apsi.edu.au/about-australian-professional-skills-institute/policies-and-procedures/

Change of Address

All students must supply the most current contact details including address, telephone numbers and email address to APSI during the enrolment. Student can login to student portal – Mywisenet via APSI’s home page to update such information or inform student services via email.  No responsibility will be taken by APSI for any information that students may not receive due to the change of address and telephone numbers.

Application for Course Credit

Applications for course credit based on Recognition of Prior Learning (RPL) or Credit Transfer (CT) or Mutual Recognition (MR) should be submitted at the time of application and at least 14 days before course commencement date and up to 2 weeks after course commencement. Exemptions will be granted based on skills and education that a student has already acquired from other appropriate courses in Australia or in other countries. Fees may apply for RPL applications.

A RPL application form with information pack is available for download from APSI’s website or from admissions office. All applications must be accompanied with a non-refundable application fee of A$300.

Course credit or exemptions will only to be granted where it can be shown that the student has successfully completed other studies that are either:

• Of a similar duration
• Studied at a similar or higher level
• Of similar content

Any reduction in course fees as a result of course credit will be credited towards the last semester payment. A notice of the result will be sent to the student’s internal email box.

English Language Requirements for International students

All International students (offshore or onshore) must meet the minimum English language requirements before enrolment is confirmed by Australian Professional Skills Institute. There are specific English language requirements for students from different countries, please view details of English Language requirements here.

If students do not have the official recognised English Language test result at the time of enrolment, they can sit for the following test to determine their current English level:

1. Duolingo English Test (Fees apply)
2. English language test with partnered pathway ELICOS providers
3. APSI’s English Proficiency Test and attend an interview