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Diploma of Community Services

Diploma of Community Services (Case Management)

CRICOS Course Code: 090832C

VET National Code: CHC52015

Course Description

Community Services is a diverse, exciting and rapidly growing industry which offers graduates choices of a highly satisfying career with fantastic opportunities for long term employment in Australia.

If you are passionate about helping those in need in the community, you can decide on the field you are most passionate about and be empowered to become involved in the management of the service delivery.

The skills and knowledge gained from this qualification will empower you to work in a variety of position in the community and enrich the lives of individuals with varied needs. You can select to work in a variety of services such as disability, aged care, social housing, youth, disadvantaged diverse groups or aboriginal support.

This qualification enables students to assist clients in accessing their community, or offering assistance to clients with complex needs while maintaining a dignified and independent lifestyle. Our experienced trainer will guide you through a number of techniques in order to provide a client with a holistic approach to well-being. At the end of the course, students are required to complete 200 hours of work placement, which will provide students with valuable practical experience and to build upon the skills and knowledge learnt throughout the course.

You will gain skills that may support and improve the lives of your clients as well as develop the skills of your staff, which could range from overseeing the care of people with complex needs, providing support when clients experience losses and grief, advocating for vulnerable people, supporting staff in the workplace through planning and monitoring services and working with people from vastly diverse backgrounds.

In this course you will learn how to:

  • Communicate effectively with and advocate on behalf of clients
  • Apply counselling techniques
  • Work effectively with diverse clients on one-on-one or in groups
  • Apply all aspects of case management
  • Implement community development strategies
  • Understand the impacts of sociological factors on clients


Relevant Job Roles

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Units of Competency

This course consists of 16 units of competence with 8 core units and 8 elective units as listed below:

Unit Code
Unit Name
Core Units
CHCCCS007  Develop and implement service programs
CHCCOM003  Develop workplace communication strategies
CHCDEV002  Analyse impacts of sociological factors on clients in community work and services
CHCDIV003  Manage and promote diversity
CHCLEG003  Manage legal and ethical compliance
CHCMGT005  Facilitate workplace debriefing and support processes
CHCPRP003  Reflect on and improve own professional practice
HLTWHS004  Manage work health and safety
Elective Units
CHCCCS004  Access co-existing needs
CHCCSM004  Coordinate complex case requirements
CHCCSM005  Develop, facilitate and review all aspects of case management
CHCCSM006  Provide case management supervision
CHCPRP001  Develop and maintain networks and collaborative partnerships
CHCAGE001  Facilitate the empowerment of older people
CHCADV001  Facilitate the interests and rights of clients
CHCAGE003  Coordinate services for older people

APSI provides a high quality of education. The teachers and staffs are nice and very accommodating. I feel comfortable with them and for that I will always be grateful. Especially to all the trainers who had had their time available to accommodate all course concerns and immediately attended them. I would highly recommend to study at Australian Professional Skills Institute as they will not only give you the qualification you desire but also will give you more of what you expect.

Jane Charla Campos (The Philippines) - Diploma of Community Services

Course Details

Intake Dates


30 January | 24 April | 17 July | 9 October


29 January | 22 April | 15 July | 7 October 

Course Fees
Mode of Delivery

A combination of face-to-face delivery and workplace training. 

Course Duration

1 year (52 weeks) which includes a minimum of 160 hours of workplace training in community services organisations.


Students need to attend face-to-face training for a minimum of 20 contact hours per week. Class hours will be scheduled from 9:00 am to 5:00 pm.

Timetables/Delivery Schedules/Classes are subject to change without prior notice. Students will be given a timetable prior to course commencement.

Workplace Training

Students are required to complete a minimum of 160 hours of workplace training in community service-related areas.

Admissions Requirements

Domestic Australian Students

  • For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.
  • Students who have not completed Year 12 are permitted to study a certificate-level course at APSI prior to the diploma.
  • Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy (LLN) test before a place can be offered.


International Students

  • Australian Professional Skills Institute is CRICOS registered (CRICOS Provider Code 03255G). All students must be over 18 years of age before they can commence this course at APSI.
  • International students are required to have a minimum of IELTS test results of 5.5 (academic) with no individual band lower than 5, or achieve an equivalent in other forms of testing that satisfy the Institute’s requirement. If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test.
  • For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.
  • Students who have not completed Year 12 are permitted to study a certificate-level course at APSI prior to the diploma.
Assessment Methods
Assessment is based on the principles of competency based training. Performance of learners is assessed on their ability to perform the task(s) to industry standards. In order to ensure the principles of validity are upheld are variety of learning styles and a range of assessment strategies are used. Assessment for each unit of competence will be through a combination of classroom based and work placement tasks. Classroom based assessment includes but is not limited to:

  • Classroom exercises
  • Assignments
  • Practical demonstrations
  • Group Activities
  • Projects
  • Verbal and/or written questions
  • Field visits

Workplace learning and assessment will be carried out in aged care homes by workplace supervisor and in accordance with log books.


Australian Professional Skills Institute will provide a uniform to all Aged Care and Home and Community Care students while they undertake the theory classes and workplace training.

All learners are required to wear an APSI uniform while attending workplace training in accordance with APSI Aged Care and Community Services Dress Code.

Location of Delivery
Face to Face classroom learning – Wellington Fair, 40 Lord Street, East Perth, WA 6004, Australia Workplace training – at the workplace as approved by Australian Professional Skills Institute workplace assessor.
National Police Clearance
A National Police Clearance is compulsory for all students who undertake work experience or work based training. A National Police Clearance can be acquired from any Post Office for a small  fee.  Please allow 3 weeks for delivery.  Students cannot attend work experience without this.
It is compulsory that students have current immunisations as listed below.
Immunisation records must be provided to student services prior to the commencement of workplace training.
Recognition of Prior Learning (RPL)


  • provides an alternative pathway to achieving a qualification without course attendance
  • is a consultative process between with the candidate and the assessor to determine whether the candidate has acquired the requisite learning, skills and knowledge to demonstrate that they have achieved the required learning outcomes or performance criteria of the course or qualification, for which the candidate is seeking
  • identifies where appropriate additional learning experiences or training gaps are needed to achieve the course or qualification
  • is the conduct of an assessment to confirm competency.

APSI has developed a process that promotes holistic and task-based assessment. It focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify the process of recognising competency.

Prior to RPL, information is provided to the candidate on the assessment process. Specific advice is given to each candidate on how they can demonstrate their competence and what documentary evidence is required to support their application. Each industry has unique documents that can provide evidence of experience and competence.

The candidate is required to provide adequate information prior to, throughout and after a training and assessment experience. The assessor, in this process, needs to be fully aware of the needs of the candidate and help them identify relevant workplace personnel who can confirm the candidate’s competency.

The focus of the APSI streamlined holistic assessment process is to focus on demonstrated skills and knowledge and not to rely purely on documentary evidence as the main source of evidence.

Some examples of documentary evidence that can support the process include:

  • licences such as First Aid, RSA
  • CV or work history with details of job role and responsibilities
  • previous qualifications from overseas and Australia
  • certificates and records of results or assessments completed with other RTO’s
  • photographs of work undertaken
  • samples of related project work
  • diaries of tasks performed
  • task sheets/job sheets/logbooks
  • site training records
  • pay slips / employment contracts / job descriptions
  • memberships of relevant professional associations
  • references/letters/third party reports from previous employers/supervisors
  • industry awards
  • performance appraisals

An RPL application kit can be obtained here.

Upon completion of Diploma of Community Services, learners can gain admissions to Bachelor of Social Science (Community Services Work) with Edith Cowan University with some advanced standing. Please check with student services at Australian Professional Skills Institute for further details
Employment Skills
This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available. (Source: AQF Implementation Handbook 2007)
Potential Career Outcome
  • Community Services Worker
  • Assistant Community Services Worker
  • Accommodation Support Worker
  • Family Support Worker
  • Welfare Worker
  • Community Support Worker
  • School Support Officer (working with children with disabilities)
  • Community Access Coordinator
  • Care Team Leader
  • Residential Aide
  • Pastoral Care Counsellor or Manager
  • Community Care Manager
  • Case Coordinator, Worker or Manager (Disability or Community Services)


The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.