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Certificate III in Business

Certificate III in Business

VET National Code: BSB30120

This course is only available through traineeships and apprenticeships pathway

Course Description

The Certificate III in Business is a practical employment based training course that learners will apply the skills and knowledge they gain into their everyday working operations.  The course gives learners the confidence to utilise their acquired skills across many different industries and roles and as a stepping stone towards career progression from demonstrating the skills obtained.

The Certificate III in Business course has been developed to include customer service skills, workplace communication skills, record keeping, word processing, computing, creating spreadsheets, basic bookkeeping concepts, customer relationships, environmental sustainability and WHS.

This course is designed based on Australian workplaces and offers students real business projects and practical activities in the workplace to gain real skills that employers want.

When learners successfully complete this course, they will be awarded a Nationally Accredited Certificate III in Business which will help them to kick start their business career in a contemporary office environment. Leaners can choose to specialise in administration or customer engagement.

This course can only be delivered through traineeships and apprenticeships pathway.

Relevant Job Roles for this qualification


Administrative assistant

Administrative officer

Marketing assistant

Customer service assistant



Course Admission Requirements for Domestic Australian Students

  • For Certificate level courses, students must have completed a minimum of Year 10 schooling or equivalent or to be a mature age student (20 years of age and above).
  • Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy (LLN) test before a place can be offered.

Units of Competency

This course consists of 13 units of competence with 6 core unit and 7 elective units as listed below:

Unit Code
Unit Name
Core Units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective Units
BSBTEC301 Design and produce business documents
BSBWRT311 Write simple documents
BSBWHS332X Apply infection prevention and control procedures to own work activities
BSBOPS304* Deliver and monitor a service to customers*
BSBOPS305* Process customer complaints*
SIRXOSM003* Use social media and online tools*
SIRXPDK001* Advise on products and services*
BSBFIN301** Process financial transactions**
BSBFIN302** Maintain financial records**
BSBOPS301** Maintain business resources**
BSBPUR301** Purchase goods and services**

*Specialisation in Customer Engagement (CE)
**Specialisation in Business Administration (BA)


The information contained on this website is current at the time of publishing. Australian Professional Skills Institute reserves the right to change the admission requirements, fees, location of delivery and units of competency whenever necessary. Please contact us for the most current information.