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Our Professional Team | Administration & Student Services

The APSI professional team are essential staff members who are committed to provide top quality training services to our students. Student learning experience is essential to the overall satisfaction of our training. Our trainers and administrative staff members are highly qualified with years of professional experience in education and training. Many of them gained their professional experience and education overseas and bring in a diverse skills and knowledge to our students.

Aliny Conceicio

Student Services Manager

Aliny has over 12 years of experience in managing people and organisations, both in Australia and overseas, being eight years in operations and customer services in the International Education Industry in Western Australia,

Aliny provides training and support to the Student Services team, assisting with escalated enquiries and dealing with complaints and appeals. She provides operational management to APSI campus and its facilities, overseeing the administrative functions of orientation, graduation, student interventions and all other aspects of the student cycle; systems and data management. Aliny is a highly motivated individual and committed to building and maintaining excellent student services with students and key stakeholders.

Jerri Lo

Accounts & Student Services Officer

Jerri is the accounts officer and looks after the day to day bookkeeping and the accounts of APSI. Jerri assists students with their queries on fees and payment plan. Jerri knows all the difficulties with being a foreign student as she was one before. It is this firsthand experience that drives Jerri to ensure all students are provided with the right level of care and advice to ensure their problems are resolved. Jerri speaks fluent English, Cantonese and Mandarin. She holds an Accounting degree from Jinan University in China and a Masters of Human Resource Management from Edith Cowan University.

Katherine Cui

Executive Assistant to Managing Director / Administration Officer

Assisting Managing Director in day-to-day basis, HR, scheduling internal and external meetings and appointments, provide assistance and support to all departments, project management, liaise with strata managers etc.  Managing all aspects of APSI internal and external stakeholder arrangements.

Manages and responsible for all departments’ student workplace training, timetable preparation, coordinate APSI events, and assist students enquires (including Mandarin student’s enquiries).

Katherine has extensive experience having worked in the Real Estate industry for 2 years as PA to Managing Director and Sales representative before she joins APSI.  Kat is enthusiastic and dedicated member of the team, supporting APSI clients to meet their needs and constantly acquires regular positive feedback for her customer service skills which remains critical to ensure all communication processes are met to achieve a continuous improvement crucial to APSI best practice standards and measures in place.

Katherine has a well understanding of the needs and the difficulties international students  face as she had experienced through her studies at UWA, which allows her to display empathy and provide great service and support to our students regarding their life and studies in achieving a work life balance.


  • Master of Professional Accounting (advanced) (MPA) – University of Western Australia (UWA)
  • Bachelor of Financial Management – Beijing, China
  • Holds a NAATI paraprofessional interpreter certificate, speaks of fluent English and Mandarin. 

Lilly Fang

Marketing & Admissions Officer

As the Marketing/Admission Officer of the APSI team, Lilly’s expertise focuses on providing professional and valuable customer services to all APSI stakeholders both internally and externally. She is passionate about motivating students on their study journey as she herself completed a Hospitality qualification at APSI. Lilly is keen on continuing to provide support and guidance for our students to grow and receiving quality training at APSI.

Lilly’s prowess also involves initiating positive experiences with our clients to ensure their aspiration is well received and their goals are excellently met. She is committed to ensuring all APSI stakeholder receive quality customer service and enjoy experiences of high value.

Charity Balgoa

Administrative Officer

Charity started with Australian Professional Skills Institute’s (APSI) as an Administrative Assistant who excelled in her work with good ethics and attitude. She is now the Administration Officer for the academic team, her daily work schedule focuses on assisting with the administrative services for the academic team, traineeship enrolment and maintenance of trainee’s data. She liaise with internal and external parties in scheduling training sessions for APSI’s trainees. She is responsible for the monthly and bi-annually reporting for APSI’s students’ outcome, and accreditation procedures for students’ previous qualification. She has been a great support in helping the admin team in carrying out daily tasks.

Applying her gained knowledge and skills from her previous work experiences, her work style in APSI has been very well organised to carry out tasks in a systematic and timely manner. Charity has become a very valuable asset to the APSI team.

Diploma in Leadership and Management – Australian Professional Skills Institute
Certificate III in Hospitality – Australian Professional Skills Institute
Bachelor of Science in Business Administration Major in Operations Management – Far Eastern University – Philippines

Amy Burrows

Administrator Assistant

Amy is an experienced administrative assistant who plays a vital role in supporting the academic team and admin team at her organization. She mainly works behind the scenes, ensuring that everything runs smoothly and efficiently. Her daily tasks include assisting the academic team with scheduling, preparing materials, and managing paperwork, as well as providing support to the admin team with tasks such as data entry, filing, and answering phone calls.

Amy has previous experience supervising a small team, where she honed her leadership and people management skills. She is also known for her exceptional customer service skills, having worked in various customer-facing roles in the past. Amy is a dedicated and reliable team player who takes pride in her work and is always willing to go the extra mile to get things done.

Sharlene Yang

Admissions & Administrator Officer

Sharlene started working in the international student recruitment industry in 2018. She now has more than 4 years’ of experience in counselling and customer service, processing study applications, and providing admission and documentation for visa applications. She is a good listener with a friendly personality, who has a strong passion to support her team members.

At APSI, as the Admissions/Administration Officer, Sharlene is responsible for admissions including pre-enrolment information and inquiries, offer and CoE processing, package and pathway enrolment, and assisting all other student service duties. She is the first point of contact for students’ application inquiries.

Master of Engineering – Edith Cowan University.
Graduate Certificate in Digital Marketing – Curtin University.
Advanced Diploma in translation (English to Chinese).

Angelica Garcia

Administrator Officer

Angelica began her career in the foreign student recruitment sector, consistently demonstrating a strong work ethic and reliability.

At APSI she supports the Student Services team as an administrative assistant, helping with escalated issues and providing trustworthy, effective administrative support. Her duties also include supporting the academic staff and students.

Bachelor of Social Communications and Journalism.
Diploma of Project Management.
Diploma of Marketing and Social Media.
Diploma in Hospitality Management.
Certificates III and VI in Commercial Cookery.